EasyPay Help Topics and FAQ's



Please use the Frequently Asked Questions listed below





What is EasyPay? Back to Top
EasyPay is a free, independent service that facilitates the payment of accounts and the purchase of prepaid electricity.

In addition to this site, the service is available at some of South Africa's largest retailers such as Pick 'n Pay, Shoprite and Checkers and has been in operation for over 10 years. EasyPay was developed and is maintained by Prism TranSwitch Services (Pty) Ltd, a company within the Prism Holdings Limited Group.

Accounts payable at EasyPay pay-points include, amongst others, municipal, Eskom, SABC and Telkom. A comprehensive list of accounts and traffic fines payable on this site and other EasyPay pay-points is presented at "Which accounts can I pay" and "Which traffic fines can I pay?" which can be found under Help & FAQ. Additional information on prepaid electricity supply authorities is presented at "Which prepaid services are available?" under Help & FAQ.



How does EasyPay work?

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In order to pay accounts or purchase prepaid services on this site using a credit card, a new user has to complete a registration form. Registration is free of charge and is intended to provide a level of privacy and security for both you and EasyPay.

Personal information will remain confidential and will not be distributed externally for marketing purposes. Follow these guidelines which will assist you with the registration process and illustrate the basic steps to getting started:

1. Click on the Register button in the menu bar and complete the registration form as instructed.

  • The items marked with an asterisk (*) must be completed; the rest are optional. Important requirements include your name and an e-mail address. The e-mail address is essential, because the password allocated to you by EasyPay will need to be e-mailed to you. Without this password, you cannot transact on the site.

  • Choose your own user name, but ensure that it's between six and twenty characters long. In addition to your password, you will need your user name each time you logon to the site.

  • Click on the Register button at the bottom of the form to complete the registration process.

  • A password will be generated automatically by EasyPay and e-mailed to the address provided on the registration form. On receipt, you will be ready to transact on the site.

2. When you receive your password from EasyPay via e-mail, go to the home page (click on the EasyPay logo if you're still in the site or enter www.easypay.co.za)
3. Logon using your user name and allocated password. Note that both the user name and password are case sensitive which means that you need to enter them in lower and/ or uppercase as originally supplied by yourself or allocated by EasyPay. If not, your logon procedure will fail.

If you lose your password you can request a reminder by clicking onto the Password Reminder button underneath the user name and password field. If you lose your user name, do not re-register but Contact Us for assistance.
4. Once you have logged on you will be taken to the bill payment page where you need to register each bill's EasyPay account number in preparation for payment. Refer to "Which accounts can I pay" and "How do I add accounts to my profile?" under Help & FAQ for further advice.
5. Once the relevant bills have been registered, you will be presented with a full list of all the accounts. You are now ready to make payments. Refer to "How do I pay accounts?" under Help & FAQ.
6. Prepaid electricity purchases can be made by clicking on the Buy Prepaid button in the menu bar. Refer to "Which prepaid services are available?" and "How do I purchase prepaid electricity?" under Help & FAQ.
7. You can change any of your personal details at any time, including your allocated password, by selecting the My Profile option from the navigation menu after logging in with your user name and password.


If you require additional help on paying accounts and purchasing prepaid electricity, refer to additional sections of Help & FAQ to answer your questions. If your questions remain unanswered, Contact Us for assistance.




How much does it cost?

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EasyPay is a free service. There is no registration fee, monthly subscription or cost per transaction charged by EasyPay for paying accounts or purchasing prepaid services on this site or at any other EasyPay pay-point.



How secure is EasyPay?

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Your credit card details are encrypted using the industry standard Secure Socket Layer (SSL) standard. You will notice that the payment page reflects the Thawte certificate and Verisign padlock icon. This protects the credit card number from eavesdroppers tapping into the telecommunications line.

Once you make the payment, the credit card number is passed directly to EasyPay's acquiring bank for processing of the transaction. In addition, EasyPay does not store your credit card details for future use on your account profile and therefore requests that you enter it each time a payment or group of payments are made.

It should be noted that once the credit card number reaches EasyPay it is processed in exactly the same way as any other credit card payment coming from a retail pay-point such as Pick 'n Pay and Shoprite. Prism TranSwitch manages the payment transactions of these national retailers and others.



Which payment methods can I use?

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At present only credit cards can be used for payments on this site. This is a world-wide phenomenon and is a restriction imposed by the banks. Banks will not allow the use of debit cards on the internet, other than on their own banking sites. A debit card requires a PIN and the banks do not consider the internet secure enough for the transmittal of PINs. There are however developments in this arena and EasyPay will keep you updated on any changes pertaining to accepted payment methods on this site.

Should you choose to pay accounts or purchase prepaid electricity at an alternative EasyPay pay-point such as Pick 'n Pay, Shoprite, Checkers or others listed under "Where else can I pay?", you will be able to utilize cash, cheque, debit or credit card as a payment tool - depending on which tender types are accepted by the pay-point.



Where else can I pay?

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Besides this site, there are many EasyPay pay-points to choose from. You can pay any of the listed accounts (refer to "Which accounts can I pay?" under Help & FAQ) or purchase prepaid electricity (refer to "Which prepaid services are available?") from any one of the following pay-points using a variety of tender types:

  • Pick 'n Pay Supermarkets, Hypermarkets, Family Stores and selected Mini Markets nationwide
  • Shoprite, Checkers and Checkers Hyper stores nationwide
  • Lewis Stores
  • Lifestyle Living
  • Best Electric
  • Foodworld stores in the Western Cape
  • Saveworld stores in the Western Cape
  • Elite Cash 'n Carry in the Western Cape
  • Selected Score stores
  • Selected Boxer Superstores
  • Selected Spar outlets
  • Best Electric stores
  • Lifestyle Living outlets
  • 24-hour M-KEM in Durban Road, Bellville


How much can I pay?

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You can pay the amount due to the account issuer or more if you wish. The additional amount is credited to your account and is not allocated to a suspense account. In these cases, you will see a credit reflected on your next month's bill.

Some EasyPay account issuers have requested a limit on the credit card amount that can be paid on a given account, within a calendar month. This is due to the high credit card commissions, due by the account issuer to the bank on each payment. This amount can result in a significant expense to the account issuer each month and they have put measures in place to limit these charges.

At the time that you wish to pay an account, all payments you have made to that account since the first of the month are added. If the total exceeds the limit set by the account issuer, the transaction is rejected. The same practice will apply to credit card payments made at any other EasyPay pay-point.

If you wish to query this principle or the limit itself, please contact the relevant account issuer or service provider.



What do the bank response messages mean?

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If a payment fails it is usually because the bank has not approved the transaction for whatever reason. The bank will send back a brief message and a two-digit code indicating the nature of the problem. Some of the more common messages are explained below.

Code 05: Do not honour
  This usually means that either the expiry date, CVV number, or budget period for the card is incorrect. It has also been known to occur when transactions for identical amounts are processed in quick succession or when EasyPay is unable to communicate with the card issuing bank. In these cases, you should contact the credit card division of your card issuing bank, and enquire whether or not the payment request was received and/or approved. If not, it could indicate a communication problem. These problems are usually temporary. It is suggested that you wait an hour or two and then try again. If the problem persists, contact EasyPay support.
Code 14: Invalid card number
Your credit card number is invalid, or is unrecognised. Either re-enter the credit card number and attempt payment again. This will not result in an additional payment as the first one would not have been processed. If you are sure of your credit card number and the second transaction is also rejected, contact your bank for further advice.
Code 77: Intervene, bank approval required
The amount to be authorised has exceeded a bank-specified limit, which has nothing to do with the credit card in question. It is a security measure intended to prevent large amounts being processed without additional bank authorisation.
The response is mostly suited for cashier-operated pay-points, where the store's supervisor is requested to phone the bank for approval. Obviously such a procedure is not applicable on the Internet. The limit can be circumvented by breaking the transaction into smaller amounts, although such a solution is not very convenient.
Codes 68, 91 and 96:
There is a system malfunction involving communication with the bank. Should such a problem arise, kindly inform EasyPay of the occurrence by referring to Contact Us on the menu bar.


Which accounts can I pay?

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You can pay any account reflecting reference to EasyPay, an EasyPay logo or an EasyPay number that is preceded by arrows called chevrons that appears as follows:>>>>>. The arrows are not part of the number unique to the accounts, but are included to draw your or the cashier's attention to the number which is a key element for processing the account.

Any of the following accounts can be paid on this site, or any other EasyPay pay-point:

Municipalities and Local Councils
(Click province to expand list of municipalities)
  • Western Cape
    • UniCity: Cape Town, South Penisula, Oostenberg, Tygerberg, Blaauwberg, Helderberg
    • City of Cape Town
    • Breede Valley Municipality (Worcester)
    • Beaufort West Municipality
    • Cape Agulhas Municipality (Bredasdorp)
    • Drakenstein Municipality (Wellington/Paarl)
    • Overstrand: Gansbaai, Hermanus, Standford
    • George Municipality
    • Knysna Municipality
    • Kouga:Hanky/Patensie, Humansdorp, Jeffreys Bay, Loerie, Oyster Bay, St Franchis Bay, Thornhill, Cape St Francis Bay
    • Oudtshoorn Municipality
    • Mossel Bay Municipality
    • Plettenberg Bay Municipality
    • Saldanha Bay Municipality
    • Stellenbosch Municipality
    • Swellendam Municipality
    • Touwsrivier Municipality
    • Witzenberg Municipality (Ceres)
    • Rawsonville Municipality
    • Tlokwe City Council (Potchefstroom)
    • De Doorns Municipality
    • Swartland Municipality

  • Eastern Cape
    • Buffalo City Municipality (East London)
    • Lukanji Municipality (Queenstown)
    • Makana Municipality (Grahamstown)
    • Ndlambe Municipality (Port Alfred)
    • Endumeni Municipality (Dundee)

  • Northern Cape
    • Phokwane Municipality (Hartswater)
    • Khara Hais Municipality (Upington)
    • Sol Plaatje Municipality (Kimberley)

  • Free State
    • Maluti-a-Phofung Municipality (Setsing)
    • Mangaung Municipality (Bloemfontein)
    • Matjhabeng Municipality (Welkom)
    • Dihlabeng Local Municipality (Bethlehem)

  • North West Province
    • Klerksdorp Municipality
    • Madibeng Municipality (Brits)
    • Mafikeng Municipality
    • Msukaligwa DM (Ermelo)
    • Rustenburg Municipality
    • Zeerust Municipality
    • Ga-Segonyana Municipality (Kuruman)
    • Ditsobotla Municipality (Lichtenburg)
    • Mogalakwena Municipality (Mokopane)
    • Umgungundlovu Municipality (Pietermaritzburg)

  • Gauteng
    • City of Tshwane (Akasia)
    • City of Johannesburg
    • Joburg City Power
    • Joburg City Water
    • Ekurhuleni: Alberton, Boksburg, Benoni, Brakpan, Edenvale, Germiston, Kempton Park, Nigel, Springs
    • Emfuleni Municipality (Vanderbijl Park)
    • Midvaal Municipality (Meyerton)
    • Mogale City Municipality (Krugersdorp)
    • Merafong City Municipality (Carltonville)
    • Metsimaholo Municipality (Sasolburg)
    • Randfontein Municipality
    • Westonaria Municipality (Johannesburg)

  • Limpopo/Northern Province
    • Ba-Phalaborwa Municipality
    • Polokwane Municipality
    • Tzaneen Municipality
    • Bela Bela Municipality
    • Greater Kokstad Municipality
    • Moqhaka Municipality (Kroonstad)
    • Lepelle Nkumpi Municipality (Lebowakgomo)
    • Lephalale Municipality

  • Mpumalanga
    • Emalahleni Municipality (Witbank)
    • Govan Mbeki Municipality (Bethal)
    • Umjindi Municipality (Barberton)
    • Greater Tubatse Municipality (Burgersfort)
    • Mbombela Municipality (Nelspruit)
    • Silulumanzi Municipality (Nelspruit)

  • KwaZulu Natal
    • eThekwini Municipality (Durban)
    • eThekwini Water (Durban)
    • Hibiscus Coast Municipality (Margate)
    • KwaDukuza Municipality (Ballito Bay)
    • UGU District Municipality (Port Shepstone)
    • Ezinqoleni Municipality (Ezinqolweni)
    • Umdoni Municipality (Scottburgh)
    • Umngeni Municipality (Howick)
    • uMngeni Water (Pietermaritzburg)
    • uThukela District Municipality (Ladysmith)
    • uThukela Water (Newcastle)
    • Msunduzi Municipality (Pietermaritzburg)
    • Ilembe District Municipality (Kwa Dukuza)
    • Emnambithi/Ladysmith (Ladysmith)


National Receivers
(Click category to expand list of receivers)
  • Educational Beneficiaries
    • Academy of Learning
    • Academy of Maths
    • Allenby In-Home
    • Arbor Primary School
    • Astralab
    • Boston City Campus
    • Camelot Intl
    • Damelin
    • Educor
    • Ezuza Debit card
    • Ezuza Info Card
    • Midrand University
    • Mmabatho High School
    • MTN Mobile Money
    • Rynfield Primary School
    • SA Council of Edu.
    • University of Cape Town

  • Medical Beneficiaries
    • Ind. Path. Services
    • Dietrich Street
    • Voigt Le Roux
    • Dr Nkanza & Cole Inc
    • Drs Mauff Zail& Ptnr
    • Niehaus & Botha Path
    • Dr S Seopela
    • Dr Du Buisson & Ptnr
    • SA Medical Associati
    • Bouwer & Partners In
    • Medipost
    • Direct Medicines
    • Dr PG Davies Path
    • Chronic Medicine

  • Charities
    • 16 Days of Activism
    • ACFS
    • Acorn International
    • Blind SA
    • Cape Of Good Hope SPCA
    • Catholic Welfare Dev
    • CellMoney
    • Charge Card
    • Childrens Hospital
    • CSI Relief Fund
    • Dennegeur Fund
    • Feedback Food Redis
    • Institute for the Blind
    • Johannesburg Childrens Home
    • Kufanele Group
    • Little Eden Society
    • Maint. and Child Sup
    • Mfesane
    • MOW
    • Nicor Test
    • Pick n Pay Charities
    • PnP Tsunami Relief
    • Rachel Swart Fund
    • Red Cross Society
    • SA Nat Council Blind
    • SHAWCO
    • SOS Childrens Villag
    • St. Philomenas
    • Sunflower Fund
    • Womens Day Charity

  • Funeral Homes
    • 21st Century Funeral
    • Konyana Funeral
    • Dusk to Dawn Funeral
    • Altech Autopage
    • Mohlabi Funeral
    • Motsisi Funerals CC
    • Tshukudu B1 Funerals
    • Mpho Ya Sechaba F.H
    • S.A. Funeral Home
    • LifeWise Funeral
    • Imbalenhle Burial
    • Bontle Admin

  • Shopping and Subscriptions
    • FullHouse Retail
    • AMC Classic
    • Nutri-Stahl Cookware
    • AVON
    • Avroy Shlain Cosmetics
    • Vanda Cosmetics
    • Justine
    • HomeChoice
    • Pres-Les
    • Relyant Retail Group (Savells / Fair Deal / Furniture City / Geen & Richards / Melodys / Relyant Loans / Beares & Lubners
    • Heritage Pub
    • Heritage H & L
    • Readers Bulala
    • Heritage Bulala
    • Channel Life
    • Business Day
    • Sowetan
    • Sunday World
    • Sunday Times
    • Financial Mail
    • Mail & Guardian
    • Magazine Div
    • The Citizen
    • Financial Times
    • Soccer Life
    • Independent News PIA

  • Financial / Legal Institutions
    • African Bank Limited
    • African Life
    • African Unity
    • Associated Credit Sp
    • Assupol Life
    • Bidvest Bank
    • Brusson Finance
    • Credit Indemnity
    • Dhelminie Fin Plan
    • Insikayesizwe Finance
    • Jamming Rewards Prog
    • Kwethu Funeral Servi
    • LegalWise
    • Lendcor Pty Ltd
    • Lion of Africa Life
    • Maravedi Financial S
    • MBL Met Goal
    • MBL Met Loan
    • Mentor Life
    • Metropolitan Employee
    • Metropolitan Life
    • NBS
    • Nedbank Retail Recoveries
    • Ness Consulting Services
    • Net1 Technologies
    • NRB Risk
    • Nthibana Admin
    • Opportunity Finance
    • Pienaar Sithole and Associates
    • PnP Disp. Debtor
    • PnP Disp. Levy
    • PnP Go Banking ATM
    • PnP Go Banking Debit
    • PnP Saver Card
    • RCS Personal Fin
    • Real People
    • Saambou Bank
    • Sanlam Sky
    • Teba Bank
    • The Arm (Pty) Ltd
    • TUC Master Card
    • Unibank
    • EBS Insurance Broker
    • Munnik Basson Dagama
    • CEEBEE Debt Manageme
    • SEQUOIA
    • Nedbank Personal Loans

  • Property
    • City Property Admin
    • Octodec Investments
    • IPS Investments
    • Premium Properties
    • Vuselela Investments
    • Dilululo Properties
    • Angor Property Specialist
    • JOSHCO
    • Madulamoho Housing
    • City of JHB Prop Co
    • Cape Town Community Housing Company

  • Other
    • Embizo Solutions
    • On Digital Media
    • Happy Bin Cleaning
    • CV Assist
    • Trudon (Pty) Ltd
    • Top Cell
    • Vanbel
    • Flexicell
    • Cape Cookies
    • C B Yond
    • TouchPay (Pty) Ltd
    • Mobile Potential
    • datingBUZZ
    • Vakazi Club
    • Liberty Active
    • Zimbo co za
    • Snyman & Vennote
    • Debt Solve
    • Select Online
    • New Integrated Credi
    • Norman Bisset & Ass
    • KLM Airlines
    • PikItUp
    • Communicare
    • SABC
    • Early Bird Services
    • Spec Portal Services
    • Vodacom (VSPC)



Which traffic fines can I pay?

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You can pay any fine reflecting reference to EasyPay, an EasyPay logo or an EasyPay number that is preceded by arrows called chevrons that appears as follows:>>>>>. The arrows are not part of the number unique to the fine, but are included to draw your or the cashier's attention to the number which is a key element in processing the fine.

Any of the following traffic departments' camera or other fines can be paid on this site, or any other EasyPay pay-point:

  • Beaufort West Traffic
  • Bela Bela Traffic
  • Belstow Traffic
  • Breede Valley Traffic
  • Buffalo City Traffic KW
  • Buffalo City Traffic
  • Drakenstein N1 Traffic
  • Drakenstein Syntell
  • Drakenstein Traffic
  • Durban Metro Police
  • Ekurhuleni Metropoli
  • Emfuleni Traffic
  • Emthanjeni Traffic
  • Ezinqoleni M Traffic
  • Free State Prov Traffic
  • Ga-Segonyana Traffic
  • George Traffic
  • Govan Mbeki Traffic
  • Greater MarbleHall Traffic
  • Hibiscus Coast Traffic
  • Knysna Traffic
  • Kroonstad Traffic
  • Kungwini Traffic
  • KwaDukuza Traffic
  • Magareng Traffic
  • Mangaung Traffic
  • Metsimaholo Traffic
  • Midvaal Traffic
  • Mmabatho Traffic
  • Mogale City Traffic
  • Mohokare Traffic
  • Msunduzi Traffic
  • Ndlambe Mun Traffic
  • Oostenberg Traffic
  • Overstrand Traffic
  • Phokwane Mun Traffic
  • Potchefstroom Trafficf
  • Prins Albert Traffic
  • Rustenburg Traffic
  • Saldahna Bay Traffic
  • Stellenbosch Traffic
  • Stellenbosch Traffic
  • Stellenbosch Traffic
  • Sundays River Traffic
  • Trapeace Heidelberg
  • Trapeace Laingsburg
  • Tygerberg Traffic
  • Tzaneen Traffic
  • Ubuntu Traffic
  • Witzenberg Traffic


How do I add accounts to my profile?

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To add a new account to your profile for regular payment, click on the Pay Bills button in the menu bar, which will take you to the bill payment page.

Refer to the section at the bottom of the page that allows you to enter the EasyPay number reflected on the bill and a brief description of the bill. This number is unique to the bill and is preceded by arrows called chevrons and appears as follows: >>>>>> in front of an account number.

The description should be something that identifies the bill to you. The account number that you input will be checked to ensure that it is a valid EasyPay number which means it is payable on this site or at any other EasyPay pay-point.



Can I change my account details?

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Once you have entered and registered an account on your profile only the description can be changed. To change any details of an account you need to re-enter the account as if it were new and delete the one that is no longer relevant. You may do this as often as required.



How do I pay accounts?

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1. Click on the Pay Bills button on the menu bar.
2. Alongside each bill entered, will be a space to enter the amount you wish to pay and a tick-box. Enter the relevant amounts and tick the boxes alongside those you wish to pay. You do not have to tick all the boxes, only those you wish to pay at this time.
3. When you are satisfied with your amounts and choices click on the button at the bottom of the table that says pay all checked accounts.
4. This will take you to a summary of the choices you have made, which you should again check for correctness. Below the summary table you will see a second table with spaces for your credit card details. For security reasons your credit card details are not stored by EasyPay, so you need to insert them each time you wish to make a payment or group of payments. Once you have entered your credit card details, you may click on Pay Now which will then initiate the transaction, returning with a receipt giving details of the outcome of the transaction/s.
5. All the listed accounts will have been paid. Print your payment receipt for your records.
6. If the transaction was not successful, you will receive a reply indicating the reason. In some cases the failure will be for reasons beyond EasyPay's control, such as the bank being off-line. Please notify EasyPay by e-mail in such cases by clicking on the Contact Us button in the menu bar.
7. Take note of the reminder service that is there for your convenience.

If you require additional help on paying accounts and purchasing prepaid electricity, refer to additional sections of Help & FAQ to answer your questions. If your questions remain unanswered, click on the Contact Us button in the menu bar.



Which prepaid services are available?

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At present, prepaid electricity can be purchased on this site and at other EasyPay pay-points for the following service providers:
  • Breede Valley
  • City of Cape Town: Blaauwberg and Tygerberg Administrations
  • Centlec Electricity (Mangaung Municipality)
  • City Property
  • Eskom (all keypad STS meters nationwide)
  • Drakenstein Municipality (Paarl and Wellington)
  • Govan Mbeki
  • Knysna
  • Kuruman
  • Madibeng
  • Midvaal
  • MSI
  • Power Measurement
  • Randfontein
  • Richard's Bay
  • Stellenbosch Municipality
If EasyPay does not vend electricity for your particular supply or local authority, please direct queries or suggestions to them direct.

In addition to this website, you can make prepaid electricity purchases from:

  • Pick 'n Pay Supermarkets and Hypermarkets
  • Shoprite, Checkers and Checkers Hyper stores nationwide
  • Lewis Stores
  • Lifestyle Living
  • Best Electric
  • Foodworld stores in the Western Cape
  • Saveworld stores in the Western Cape
  • Elite Cash 'n Carry in the Western Cape
  • Selected Score stores
  • Selected Spar Outlets




How do I purchase prepaid electricity?

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1. Refer to "What prepaid services are available?" to establish whether your service provider allows EasyPay to vend prepaid electricity on their behalf.
2. Click on the Buy Prepaid button on the menu bar. This will take you to the prepaid services profile.
3. Here you need to register information such as your electricity meter number for prepaid electricity purchases.
4. Complete the relevant amounts and tick the boxes alongside those meters you wish to purchase electricity for. You do not have to tick all the boxes, only those you wish to purchase for at this time. In essence, the site allows you to buy electricity for your own prepaid meter and others, all in one credit card payment.
5. When you are satisfied with the amounts entered and choices, click on the button at the bottom of the table that says Buy all checked services.
6. This will take you to a summary of the choices you have made, which you should again check for correctness. Below the summary table you will see a second table with spaces for your credit card details. For security reasons your credit card details are not stored by EasyPay, so you will need to insert them each time you wish to make a payment or group of payments.
7. Once you have entered your credit card details, you may click on Pay Now which will then initiate the transaction, returning with an electricity voucher reflecting the token number relevant to each prepaid meter's electricity purchase.
8. Print the token/s, ready for entering onto the relevant meter/s to replenish the electricity requirement.
9. If the transaction was not successful, you will receive a reply indicating the reason. In some cases the failure will be for reasons beyond EasyPay's control, such as the bank being off-line. Please notify EasyPay by e-mail in such cases by clicking onto the Contact Us button in the menu bar.

If you require additional help on paying accounts and purchasing prepaid electricity, refer to additional sections of Help & FAQ to answer your questions. If your questions remain unanswered, click on the Contact Us button in the menu bar.



Can I check whether my payments/purchases were successful?

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Click on the View button under the History column within your account profile (listed alongside each account registered) which presents a chronological list of all the accounts you have paid since registration. This list also includes those accounts that you have attempted to pay, but which may have failed.

The date and time indicate when the transaction was processed by EasyPay. The payee is the registered user who paid the account. The status will be one of the following:
  • Failed: the transaction could not be authorised by the bank. The reason may have been technical, e.g., the communication line to the bank was down, or the bank may have refused the authorisation. No funds will have been deducted from your credit card.
  • Paid: the transaction has been successfully completed, and the transfer of funds to the account issuer will occur within 24 hours. In exceptional cases payment may take longer, but EasyPay guarantees a maximum payment time of 48 hours.
Note that website payments are transferred to account issuers at midnight every night of the week, including weekends.



How do I raise any queries with respect to previous payments?

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Contact EasyPay via e-mail on support@easypay.co.za and supply all relevant information per payment made including your user name, date and time of your payment, amount paid and the EasyPay number (preceded by >>>>> chevrons) reflected on the account paid. You will receive feedback via e-mail as soon as the payment has been sourced and reviewed. Please note that queries will be attended to on weekdays during office hours 08:00 - 17:00.