EasyPay >>> "a better way to pay"

FAQ

How do I register on your website?

To register please log onto our website: www.easypay.co.za, click on the "Register with EasyPay" icon, and proceed with the registration.

Why do I need to register on your website?

To process any request you must be logged in and to log in you will need to register.
To be able to view all your previous transactions in the "Transaction History Tab".
To add all your bill payments and tick them once you want to pay them.
To be able to do multiple transactions.

What is 3D secure and how do you 3D secure your credit card?

3D secure is a system that your bank has put into place to protect your card from being used without your knowledge.

You can go to your bank and request that they assist to enable your card to be enrolled into the 3D Secure system.

Can you use international cellphone and/or credit card?

Unfortunately currently we are unable to accept international cellphone numbers and credit cards on our website – we are in development so that in future we can assist when a client wishes to use their international cellphone and/or credit card.

Phishing emails?

Always access the EasyPay website by typing the correct URL www.easypay.co.za into your browser. Never click on a link in an email to go to a supposed EasyPay website. Unfortunately, as with any personal information unscrupulous parties with malicious intent may try to obtain payment card and other sensitive information from you by contacting you by email and pretending to be someone else.

Please note that EasyPay will never request any personal information or bank card/account information from you via email and therefore please ignore any such requests as they are not legitimate.

Always check any link in any email before clicking on it by hovering your cursor over the link. The full link will then be visible to you, and you should be able to determine whether or not it is legitimate. If in doubt don’t click on the link, rather delete the email.

What happened to my OTP (One Time PIN Code)?

The system generates a One Time PIN Code and this code cannot be resent through to you – unfortunately you would need to re-register for the system to generate another OTP to you.

EasyPay is dependant upon the mobile network operators for the distribution of the SMS containing the OTP. In the event that this is not sent timeously to your phone, you will unfortunately have to reregister. This timing out facility is built in to safeguard your registration.

What can be paid on this site?

You can buy pre-paid electricity, pay Multichoice, SABC TV licence as well as pay bills and traffic fines where the party that issued the bill or fine is supported by EasyPay. For bills such as your municipal rates bill look at the invoice/statement as submitted to you by your supplier and see if it contains an EasyPay reference number, see below:

Use this number as shown on the invoice/statement (see above) as sent to you to pay your account.

How to pay with Ozow?

When you choose to pay with Ozow, you will be redirected to the Ozow payment flow.
Select your bank from the options available and log in using your internet banking details.
Select an account to pay from.
NB: This step will be skipped automatically if you only have one bank account linked with this banking profile.
Your bank will send you an OTP (One-Time Pin) or a mobile authentication message to confirm payment.
Enter the OTP into the Ozow payment screen, or accept the authentication message and return to the Ozow payment to complete payment.

How do I pay using EasyPay Pay by Bank?

From the payment methods screen, select "Easy Pay, Pay by Bank"
Select your bank from the list of supported banks (currently: ABSA, FNB, Investec, Nedbank, Standard Bank, or TymeBank).
Log into your bank account securely using your online banking details
Select the account you wish to pay from and confirm with an MFA (multi-factor authentication)
That's it! Select "remember me" to pay in one click whenever you come back