Phishing is a way of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an email or any form of electronic communication.

Phishing happens when a criminal sends you an email claiming to be from a recognised organisation, for example, EasyPay, to mislead you into revealing sensitive information for identity theft. This may be in the form of visiting a fake website or clicking on an email attachment. You are told to visit a (fake) website where you have to enter sensitive information such as passwords, credit card details or bank account numbers. Once you have supplied your details, they are emailed to the fraudsters, and you are then directed to the legitimate website.

The Fraudster will then utilise your identity and funds until you become aware of this action and stop transactions on your accounts. Besides the financial threat, of equal concern to you, should be identity theft and misuse.

• Your security and the privacy of your personal information are our priority. Our most important asset is your trust. That is why we want to guide you to practice safe transacting and not fall victim to fraud, scams, phishing and theft.
• Your credit card details are encrypted using the industry standard Secure Socket Layer (SSL) standard. You will notice that the payment page reflects the Thawte certificate and Verisign padlock icon. This protects the credit card number from eavesdroppers tapping into the telecommunications line.
• Once you make the payment, the credit card number is passed directly to EasyPay's acquiring bank for processing of the transaction. In addition, EasyPay does not store your credit card details for future use on your account profile and therefore requests that you enter it each time a payment or group of payments are made.
• It should be noted that once the credit card number reaches EasyPay it is processed in exactly the same way as any other credit card payment coming from a retail pay-point. Prism TranSwitch manages the payment transactions of these national retailers and others.
• EasyPay transactions are 3D secure. 3-D Secure is a Visa and Mastercard international secure on-line transacting mechanism. During the payment process you may be re-directed to your banks 3-D secure page.
• 3D Secure is created by Visa and MasterCard to further secure CNP(Cardholder Not Present) transactions over the Internet. It is verified with a new security system that tells on-line retailers and banks that you are a genuine cardholder when you shop on-line. It allows you to use a personal password to confirm your identity and protect your card when you use your card on the Internet, providing greater reassurance and security.

Should you receive a suspicious email, please forward it to easypayqueries@lesakatech.com so we may take action to prevent it spreading further.

Customer Care Support Centre

If you require urgent or immediate assistance, please use the details below.

0860 32 79 72

• Monday - Friday : 07h00 - 21h00
• Saturday : 08h00 - 13h00
• Sunday : 08h00 - 13h00 (Only on the first weekend of grant payments)
• Public holidays : 08h00 - 13h00 (Only on the first weekend of grant payments)